CrashPlan Restore - Code42 App

CrashPlan Force Backup

  • The Code 42 application will automatically back up the files at regular intervals. But, in some cases, you need to back the file immediately. Perform the steps below to CrashPlan Restore.
  • Launch the updated version of the Code 42 application.
  • Choose the device which you wish to back up and then select the Details option next to the device.
  • It may show the ‘Preparing to back up’ or ‘Synchronizing’ message before it displays the next window.
  • Now, click the ‘Run backup now’ button on the screen.
  • Click the Pause button to resume the back up when you proceed with the back up process.
CrashPlan Restore

Crashplan Restore Deleted Files

  • After you back up the files using the Code 42 application, the device may not retain the file for a longer duration. So, you need to CrashPlan Restore the deleted files.
  • You can restore the files either using the Code 42 application or using the administration console.
  • Open the code 42 application and locate the folder where you have saved the backup file.
  • Select the three-dot icon at the top-right corner of the screen, select the Include deleted files to display the deleted file names along with the size of the file and date on the main window.
  • Choose the file which you need to restore and then click the Restore Files button to restore the deleted files.
  • If you use the older version of the code 42 application, click the Get Files option.
  • To restore the deleted files from the administration console, do the steps below.
  • Log into the administration console with the appropriate credentials.
  • Make sure to enter the correct credentials in the required field to open the administration console.
  • After logging into the console, click the Devices option and find the folder which contains the deleted files to be restored.
  • Select the Restore option and then click the Display deleted files from the menu to view the deleted files in the folder for CrashPlan Restore.
  • Choose the files which you want to restore from the folder and then click the Restore button to restore the deleted files.

CrashPlan Doesn't Backup All Files

Try to backup the file using the following procedure.

CrashPlan - No Files Found

  • The first step of the troubleshooting procedure is to check if you have included the files in the backup file selection.
  • Choose the Manage Files option present under the home Menu to know if the file has been included.
  • In case the files are placed in another location, then you can add that location to the list, and the backup files from that drive or path will also be included.
  • The next step is to check the deleted files. Launch the Code42 app.
  • Once you find the list of backup files, click the Restore Files option.
  • Choose the Get Files option and then select the Include Deleted Files option from the Options menu.
  • From the next page, choose the files or documents that you want to download and tap the Restore Files button for CrashPlan Restore.
  • Next, you have to clear the cache to resolve this problem. Exit from the Code42 app.
  • Access the cache directory on your system and erase all the files available there. Clear the trash also.
  • Open the Code42 app and examine if the issue has been resolved. Check if you are able to find the restored files.