How to Recover Deleted Mails in Outlook 365?

Although mail data is safe and secure in Outlook 365, it doesn’t mean that it is protected from deletion; mail users can either accidentally delete emails every now and then or for some purpose. However, Outlook 365 gives you the option of recovering the deleted emails if and only if there is no significant time gap between deletion and recovery. There are two standard methods to do so. The first method involves the mail user who needs to recover the deleted emails using the in-built recovery options. The second method involves taking help from the administrator, who can use the eDiscovery or Exchange online option to know how to recover deleted mails in Outlook 365.


  • If the user has deleted an email accidentally, they can restore the deleted emails from the Deleted items folder.
  • If the user has hard deleted an email using the Shift + Delete keys, they can only recover the deleted emails from the Recoverable Items folder. 
  • Let’s discuss more on further steps involved in the two methods stated above to know how to recover deleted mails in Outlook 365.


  • Turn on your computer/laptop. Ensure that you have a proper network connection on it.
  • Launch a browser on your computer, open Outlook on the web, and sign in with your Office 365 account.
  • You will see several apps that come under the Office365; click on Outlook. 
  • You will see the Deleted Items folder on the left side of the window; click on it.
  • Inside the Deleted items folder, you will be able to see all the deleted messages or emails. 
  • Find the email you want to restore and right-click it.
  • A window pops up, where you can find many options. Choose Restore or Move option to recover the deleted item.
  • Now, you can see the recovered email in your Inbox.


Recover Deleted Mails In Outlook 365


  • If you don’t find the deleted email in the Deleted items folder, you can find it using the Recover items deleted from this folder link, which you can find inside the Deleted items folder.
  • Find your mails and mark the checkboxes next to every mail you want to recover.
  • Click on Restore, now you will be able to see all the messages in your Inbox.




  • You should be a global administrator in Office 365 (i.e., the person who purchased the Microsoft business subscription).
  • Ensure that you have all the credentials to perform Exchange online or eDiscovery search, and also make sure that the duration between the deletion and recovery process should be within 30 days. Move on to the next steps to know how to recover deleted mails in Outlook 365.

Steps to recover emails as admin:

  • Go to your Office 356 web and sign in. 
  • You can see the Admin option at the bottom; click on it.
  • Head to the Exchange Admin portal > Compliance Management > In-place eDiscovery & Hold.
  • Click on the plus icon and add parameters so that you can search by name, recipients, date, or keywords. Click Finish after adding the necessary parameters.
  • You can use the Preview option to check whether the deleted mails are present.
  • Once you have found the mails, click the export button and select the destination folder. The mails will be exported as a PST file to the chosen destination folder.
  • Now, you can click the exported file to view and recover the lost emails.

You can also use a third-party software from trusted websites to know how to recover deleted mails in Outlook 365, but the only concern is your data privacy. So, try to follow the above-stated instructions to recover your deleted emails in Outlook 365.