WD my cloud problem

WD my cloud problem

WD My Cloud can encounter issues such as could not map the drive, once when you reach the manufacturer site, the errors emerge like failed HTTPS, no Java support, etc. LED’s do not light up, router failure, WD is not able to recognize the My Cloud Device.

WD my cloud is not working

  • First, try a 4-second reset process.
  • Next, make sure that a 40-second power up reset is done.
  • Then, disconnect the USB drive from My Cloud and later again try a 40-second reset.
  • During this, it initializes, loads the OS and update the firmware.
  • Make sure that the ads or scripts on the web browser are disabled.
  • Ensure that the My Cloud is straightly connected to the Ethernet port of the computer.
  • Now, turn on the My Cloud. Check whether LED light is turned into blue, which solves the issue.

My cloud not showing up in network windows 10

  • First, open the Control panel Programs and Features Turn Windows features on or off.
  • Ensure that the SMB 1.0/CIFS File Sharing support checkbox is checked.
  • Now, the computer will take some time to reboot.
  • Now, you can find the My Cloud showing up in the network.
  • Then, make sure that the Insecure guest log-ons are enabled with the use of local group policy editor.
  • Open gpedit. Msc Computer configuration Administrative Templates Network Lanman Workstation.
  • Now, proceed to change the settings to enable the Insecure guest log-ons.
  • Next, try to open Network settingsNetwork connections Internet protocol version 4Properties Enable NetBIOS over TCP/IP.

Wd My Cloud Not Syncing

You can follow the guidelines mentioned below to repair bad sectors on a WD external hard drive. Tools such as EaseUS, Recuva, Disk Drill, and so on, offer a way to repair bad sectors. However, in the guide given below, the guidelines correspond to the bad sector repair via EaseUS.

  • Check if the Cloud access is disabled. If it is disabled, then the WD Sync will not be able to obtain data from the NAS to the client.
  • To enable it, sign into My Cloud dashboard and click the Settings tab.
  • Find the Cloud Access option. Enable the Cloud Service option and tap OK.
  • Switch off the router and the My Cloud device. Wait for a few seconds and then connect them to the power supply.
  • Also, check if the firmware has to be updated. If so, update the My Cloud device.
  • Check if there is any update for your Email address. After logging into My Cloud, go to the Users tab and select the User option.
  • Specify the Email Address again and tap the Update button.

Wd My Cloud Not Showing All Files

  • Try making use of a different web browser and check if the issue has been resolved.
  • Next, check the network cable you are using. If it is not plugged in properly, then this issue might occur.
  • Check if the network cable is damaged. If so, replace it with a new one.
  • Reboot the router. Disconnect it from the power source and connect it again after a few minutes. Turn it on and check if you have sorted out the problem.
  • Connect the network cable to a different port available on your router.
  • Call our technical experts to get help on this issue.

Wd My Cloud Not Backing Up

  • First, make sure the WD Backup Drive Helper Service is initialized when you open the WD Backup software.
  • Make sure that your antivirus software has not blocked the WD Backup software.
  • Check if you have connected the WD Drive directly to the computer.
  • The firmware of the WD drive should be up-to-date. Update the firmware if required.
  • Check if your drive is recognized by the computer and you are able to access it.
  • Finally, make sure your drive is compatible with the WD Backup software.

WD my cloud not turning on

Carry out the troubleshooting steps below to resolve the ‘WD My Cloud not turning on’ problem.

  • Use the Ethernet cable to establish a connection between the WD My Cloud device and the router. Check whether the Ethernet port LED blinks. If not, change the Ethernet cable.
  • Use a sharp pointing object like a paper clip or narrow tipped pen to hold the Reset button of the WD My Cloud device to reboot it.
  • After rebooting the WD my Cloud device, reconfigure the settings.
  • If you cannot fix the ‘WD My Cloud not turning on’ issue, replace the hard drive on your WD My Cloud device.

Login not authorized wd my cloud

When your WD My Cloud device shows the ‘Login not authorized’ error, follow the solutions below to fix it.

  • You need to add the folder functionality to rectify the ‘Login not authorized‘ error.
  • Open the My Cloud window and then click the Menu icon at the top-right corner of the screen.
  • Select the Settings icon next to the My Passport option.
  • Now, the Connection Wizard window displays on the screen.
  • You need to confirm your network profile name and then click the OK button at the bottom of the screen.
  • Open the My Cloud Mirror software, and enter the username and password in the relevant field.
  • Select the Login button to sign into your WD My Cloud account.

WD my cloud dashboard not connecting

You need to follow the instructions below when your WD My Cloud dashboard is not connecting.

  • Check whether the IP address of your WD My Cloud is not changed. If so, reconfigure the network settings.
  • You need to update the firmware to the recent version on the WD My Cloud device.
  • Enter the IP address of the WD My Cloud correctly.
  • The default IP Address of the WD My Cloud drive is
  • If you forget the changed IP address, reset it using the Dynamic Host Control Protocol.

WD My Cloud Auto Backup iPhone Not Working

  • Here are the guidelines to resolve the WD My Cloud backup issue.
  • Check whether there is a stable internet connection on your smart device and whether iCloud has been enabled.
  • Free up some space on iCloud. Reset the network settings and then reset the iCloud account.
  • Restart the iPhone and check whether the issue has been resolved.
Auto Backup iPhone Not Working

WD My Cloud Not Accessible

Here are the guidelines to access WD My Cloud if you face any issues accessing it via the standard method. Check whether you can access the WD device over the local Wi-Fi network.

  • Configure the WD device to receive a Notification email and send a 'test' email. If you receive the 'test' email, it means that your WD device has internet access.
  • Go to the WD 'device's My Cloud web user interface and navigate to Cloud Access located under Settings.
  • Turn Remote Access on and wait until the ''Connection Status: 'Connected' message is displayed.
  • Configure port forwarding manually by following these steps. Click the Configure hyperlink located on the Network-attached server.
  • Check whether ports 80 and 443 appear on the pop-up window. Click SAVE. Refer to the 'router's user guide to pass these ports to the My Cloud NAS.
  • Choose two ports which are unused for Remote Access. They can be anything between 1024 and 65535. Click Save. Refer to the 'router's manual again to configure it to forward the ports mentioned above to the STATIC IP address which is set on the Cloud NAS.
  • Reboot the router and NAS. Check whether the Cloud 'NAS's Connection Status reads Connected. If the issue still 'hasn't been resolved, force stop the WD apps and type the command ''ipconfig /flushdns'' without quotes.

WD My Cloud App Not Connecting

Here are the solutions to resolve the WD My Cloud app connection issue.

  • Open the Control Panel on your computer and then open User Accounts. Navigate to the Credential Manager and click it.
  • Select Windows credentials, and then click ''Add a Windows credential.''
  • Go to the Internet address field and enter a name for the My Cloud device. Fill the username and password fields with the correct credentials. Click OK. Check whether the issue has been resolved.
  • There is another method to resolve the My Cloud app connection issue. Open your 'computer's Registry Editor.
  • When 'you're on the 'computer's desktop, press the Win and R keys at the same time. Type 'regedit' in the Open field without quotes and click OK.
  • Go to this path on the left-hand side of the Regedit window. ‘HKey_LOCAL_MACHINE-System-CurrentControlSet-Services-LanmanWorkstation’
  • Create a new DWORD called AllowInsecureGuestAuth and set its value to 1. Close the Regedit application and restart the computer.

Wd My Cloud Network Path Not Found

  • The first step is to check if you have set the network location to private.
  • To do so, type Homegroup in the search bar of the Start menu and select it from the list of results.
  • Choose the Change Network Location option and tap Yes after selecting the discoverable.
  • Next, go to the system tray and right-click on your Wi-Fi icon.
  • Select the Open Network and Sharing Center option from the pop-up list.
  • Check if the network is labeled as a Private Network.
  • Verify if there is a Windows configuration issue. If yes, then obtain further assistance from the support team.
Network path Not found

Wd My Cloud Videos Not Playing

  • To resolve this error, check if you have established port forwarding.
  • Log into your My Cloud dashboard and navigate to the Cloud Access section.
  • Select the Configure option present in that section to open the Cloud Access Connection Options dialog box.
  • Go to Connectivity and click the Manual button. Tap the Apply button.
  • Navigate to the Cloud Access section and check if the Port Forwarding Connection Established message is displayed there.
  • Check if the File format is supported by the WD drive and the app from which you are streaming.
  • Turn off the firewall on your system and then try streaming a video.

Wd My Cloud Ftp Not Working

  • Verify if you have enabled FTP on My Cloud. To do so, sign in to the My Cloud Dashboard.
  • Select the Settings option from the menu. Choose the Network option from the left panel of the window.
  • Under the Network Services section, use the slide bar to enable the FTP Access option.
  • Tap OK in the Note window that appears next and check if the issue has been resolved.
  • Next, you have to enable SSH. Navigate to the Network page again.
  • Go the Network Services section and find the SSH option. Enable it to resolve this error.