WD SmartWare installer does not work with Mac. Even when the drive is formatted and used on Mac, the WD Smartware will not recognize. You can also get the Password for Mac if you want to use WD SmartWare.
Do the following steps to copy your files from USB hard drive to your WD My Cloud device directly.
To fix the WD installation hang issue, follow the instructions given below.
To resolve the Western Digital Smartware Setup Drive Greyed out issue, follow the instructions given below.