wd SmartWare installer for windows

wd SmartWare installer for mac

WD SmartWare installer does not work with Mac. Even when the drive is formatted and used on Mac, the WD Smartware will not recognize. You can also get the Password for Mac if you want to use WD SmartWare.

wd SmartWare installer for windows

  • Go to the manufacturer’s website and tap the Software and Downloads option.
  • Next, choose the operating system that you are using and then download the WD SmartWare software.
  • Make sure that the downloaded file is saved at the desired location.
  • After downloading, then open .zip file.
  • Now, right-click on it to Extract the software installer.
  • Now, open the application and click to Run the application installer and then begin with the installation process.
  • Then, Welcome to WD SmartWare Setup Wizard window appears.
  • To proceed, tap Next.
  • Examine the End User Agreement and make sure that you check the I accept the terms of the License Agreement.
  • Now, tap Install to Start with the installation process.
  • It can take a few minutes, and the WD SmartWare is installed on the system.
wd SmartWare installer for windows

How to update wd SmartWare

  • First, launch WD SmartWare on the computer.
  • Next, on the top left corner, you can find the Home tab.
  • Tap the Home tab, and you can find the key symbol on the tab.
  • Next, the WD SmartWare window appears and prompts for the activation confirmation.
  • Then, choose Activate.
  • Now, type in the Activation Code in the activation field.
  • Type in the email address in the email field.
  • Proceed to update the WD Smartware by clicking OK.

How to unlock wd SmartWare without password

Do the following steps to copy your files from USB hard drive to your WD My Cloud device directly.

  • First, launch WD SmartWare and then try to unlock the drive.
  • You can find this option under Settings.
  • From Settings, select Drive settings Security.
  • Now, this will prompt you to enter the default password.
  • You can find an option next to that and choose Remove Security.
  • If the option is not available, then launch the WD Security and then unlock the drive.
  • Now, you can see this option Remove security.

Wd Smartware Install Hangs

To fix the WD installation hang issue, follow the instructions given below.

  • Check whether your system’s antivirus, internet security, malware, and endpoint protection software are allowed to install third-party software.
  • If the third-party software installation is disabled on these applications, then enable it, and try to install the WD Smartware software on your computer.
  • Check your network strength and make sure it is strong.
  • If your network is weak, then connect your computer system to another strong internet connection, and try to install the WD software.
  • Try to change the IPv4 DNS server address to public DNS on your system.
  • Go to your system’s control panel section and select the Network & Sharing Center option followed by Change adapter settings.
  • From the list of network, select & right-click on your network, and click the Properties option.
  • Click the General tab on the Properties screen and make sure to click the Radio button beside the Use the following DNS server address option.
  • Type the command in the Preferred DNS server filed.
  • Similarly, type in the Alternate DNS server filed.
  • After that, click the OK button to save the changes.
  • Now, try to install the Western Digital software on your computer.
  • If the issue continues, then contact the WD technical experts to fix the issue.

Wd Smartware Setup Drive Greyed Out

To resolve the Western Digital Smartware Setup Drive Greyed out issue, follow the instructions given below.

  • If any other backup or sync software is installed on your computer, then there is a chance for it to overwrite the content on the system before the WD software.
  • Make sure that the WD software is up-to-date.
  • If the WD software has expiry, upgrade it by downloading the latest version from its official site.
  • Try to run the AOMEI Backupper application on your computer.
  • Before you start to run the AOMEI Backupper application, make sure to connect the external storage drive to your computer.
  • After that, launch the AOMEI Backupper application on your computer, click the Backup tab from the list of the tabs.
  • Select the File Sync option and click the Add Folder button.
  • Set the Filter settings as per your need. Choose the external driver’s destination path when prompted and follow the on-screen instructions.
  • Click the Start Sync button once you set the settings.
  • After that, check if the issue is resolved.
  • If the issue remains unresolved, then contact the WD technical support to fix the issue.

wd SmartWare configuration failed to initialize

  • Perform the steps below.
  • Make use of the Uninstall utility and then reinstall.
  • Right-click on the Start option Control panel Uninstall a program.
  • Next, scroll down and select WD Smartware.
  • Now, on the top corner, tap Repair from the options available.

wd SmartWare not working

  • First, make sure that the SmartWare is uninstalled and restart the computer.
  • Verify that you have Adobe Flash player and Microsoft.
  • Then, again download the WD SmartWare from the manufacturer site and begin the installation process.
  • If you are using Windows 7, then you can use Windows to run the backups on the drive.


  • Check if you have opened the file that you want to backup in the background.
  • If so, close it and then try taking a backup of your files.
  • Next, you have to check if the WD Backup Drive Helper launches when the WD Backup software opens.
  • Verify if it is blocked by any anti-virus software that you have installed on your system.
  • Make sure that you have connected the WD Driver properly to the system. It should be connected directly and not through any hub.
  • Check if the firmware of the WD drive has to be updated. Upgrade the firmware if required.
  • Examine if the drive is recognized by the computer while connected.
  • Finally, check if the WD Support software is compatible with the WD drive you have connected.
  • Check if the issue is rectified after performing the above-given procedure. Get help from the experts if the issue persists.


  • If the drive or the backup target from which you want to back up your files are not recognized, then follow the below-stated procedure to solve that problem.
  • Make sure the WD drive is connected and turn off the computer.
  • Examine the condition of the SATA cable. Replace it with a new SATA cable if required.
  • Verify if the USB cable between the computer and drive are attached properly.
  • Also, check if the WD drive has been connected firmly to the power source.
  • Switch on your system and check if the drive is listed under BIOS or Disk Management.
  • If the following solution fails to rectify the issue, then contact the support team.


  • The initial step of the partition deletion process is to take a backup of the files available on your computer.
  • Next, you have to press the Windows key and the X key simultaneously.
  • Find your WD Drive and right-click on it. Choose the Format option and tap OK to format the drive.
  • Once the formatting process is over, you have to right-click on the drive and choose the Delete option.
  • Find the partition from which you created the Western Digital WD Unlocker partition.
  • Click on the Extend Volume option from the Context menu.
  • Read the guidelines displayed on your screen and follow them to extend the drive.
  • Close the window and check if the partition has been deleted successfully.


  • Access the installation folder of the WD SmartWare in the first step.
  • Search for the Uninstall.exe file or the Unins000.exe file. Double-click on the uninstaller file and make use of the prompts displayed to uninstall SmartWare.
  • Else, use the alternative method specified below to uninstall SmartWare.
  • Go to Start and type Uninstall a Program and select the option when it appears.
  • The proceeding step is to press the Windows and X keys together. From the menu that is displayed, choose the Programs and Features option.
  • Find the WD SmartWare software from the list and select it. Click the Uninstall option present at the top part of the screen.
  • The uninstall procedure will now begin.